Klantenservice

  • Packaging

Packages are Postbox/Letterbox proof!
The packages are designed to fit in a regular letterbox. This way you will not need to stay at home for the delivery.

Would you like to send Pendek as a present? At the checkout you can choose to have your present gift-wrapped by us. For € 1,99 we will wrap your order beautifully. You can also choose a different address than your billing address for delivery.

 

  • Shipping & Delivery 

Shipping in The Netherlands is FREE.

Free delivery means receiving within 8 days.

Ordered before Tuesday 12.00 AM - Package will be deliverd on Friday.

Ordered before Thursday 12.00 AM - Package will be deliverd on Monday.

24-hour delivery is possible, shippping costs are € 6,95.

Shipping costs out of The Netherlands: € 6,95 - € 8,95. Shipping time out of The Netherlands depends on the country: 3-12 days.

When your Pendek has been shipped out, you will receive a shipping confirmation by email. You will receive your Pendek within 4 days.

When shipping is taking longer then you expect, please do not hesitate to contact us.

 

  • Discount codes & Voucher 

Do you have a discount code or a voucher? At the payment section, you will find a voucher code box. Enter your voucher code and click "use voucher". the amount of the voucher will be immediately deducted from the total amount.

 

  • Canceling order

An order can be cancelled at any point prior to the fulfilment and shipment of your order. If you wish to cancel, please contact us as soon as possible to confirm the cancellation. When you want to cancel an order make sure to include full name, order number, and which or all products. 

 

  • Delays

In case a popular item is temporarily out of stock, and you have ordered the item, we will make sure you receive it as soon as possible.

 

  • Damaged Pendek 

Every Pendek that we send from our warehouse is carefully inspected. In case you do not receive a perfect made Pendek, we kindly ask you to let us know within 8 days after the day on which the Pendek came into your physical possession. Call us at +31 (0)85 06 06 111 or email: mail@pendekstore.com. Return the damaged Pendek in the same packaging and you will get a new one. We will refund the return sending costs.

 

  • Returns

Inform us why you want to return a Pendek. Please call or send us an email within 8 days after the day on which the Pendek came into your physical possession. We do not refund incomplete returns or products that have been worn or washed.

Voor more information, questions, or contact use Messenger, Whatsap, E-mail or Phone!